Products and Services
|
Performance Rating Assessment & In-depth Service Evaluation (PRAISE® Hotel Assessment)
|
|
PRAISE® SOLITAIRE DIAMOND RATING™ Hotel Classification System: The PRAISE® SOLITAIRE DIAMOND RATING™ Hotel Classification System consists of four quality awards with six being the highest and three the lowest:
Properties are assessed on their Facilities and Inclusions, Services and Amenities, Room and Room Satisfaction, Cleanliness and Maintenance, Food and Beverage, Safety and Security and Staff Customer Service. SIX SOLITAIRE The ultimate in quality and hospitality. A Six Solitaire property represents the epitome in luxury facilities and services. Properties must meet and maintain an impeccable standard of service while delivering an exceptional experience that exceeds guest expectations. FIVE SOLITAIRE Exceptional quality and hospitality are the hallmarks that define and distinguish a Five Solitaire property. Luxury facilities and services are standard features. Properties must meet and maintain a very high standard of service while delivering an experience that fulfils guest expectations. FOUR SOLITAIRE Well-appointed with up-scale facilities, services and enhanced amenities. Four Solitaire properties provide comfort and cleanliness and a good standard of service. THREE SOLITAIRE Three Solitaire properties provide comfort and cleanliness with basic facilities and a satisfactory standard of service.
To view more detailed information on our PRAISE® SOLITAIRE DIAMOND RATING™ Hotel Classification minimum requirements To view more detailed information on our PRAISE® Assessment process To view an example PRAISE® Report and assessment of a FIVE SOLITAIRE DIAMOND Rated hotel Defining The Guest Experience!
Are you at your wits' end when it comes to negative reviews posted on sites like TripAdvisor and Expedia, about your hotel? Would you like to eliminate or at least significantly reduce them? Even better, would you like to see more positive reviews being posted instead? Who wouldn’t! At Hotel Evaluations we understand the impact to your hotel’s bottom line that a single negative review can have, let alone multiple negative reviews. When you consider that most reviews, positive or negative, in some way relate to the way your associates interact with your guests, on a day to day basis, your hotel’s on-line reviews will reflect your associates Customer Service Standards. If you want to reduce negative reviews and increase positive reviews, you have to improve service standards! It’s a no-brainer and although it’s not “Rocket Science,” providing excellent Customer Service, on a consistent basis, can benefit from the adoption of Scientific methods. Define and hypothesise, research and experiment, measure and analyse and communicate results. Our PRAISE® Hotel Rating System and our PRAISE® Hotel Assessments do all of this for you and much more. Please take a moment to consider the following. Do you know which of your front of house associates: Provide friendly, polite, efficient & professional service to your guests? Do you know: The greetings they use? If you don't, because you lack an accurate and effective tool to measure all of the above, then Hotel Evaluations can help you to find out. Our PRAISE® Hotel Assessments will provide you with answers to all of these questions and much more. Are you focused on improving customer service within your hotel? Can you do more? Our PRAISE® Hotel Assessments will change the way you measure service and they will focus your associates on achieving service excellence. They will help you to increase sales and revenue by improving customer satisfaction, customer loyalty and repeat business and they will help you to reduce negative on-line reviews and increase positive on-line reviews. PRAISE® Hotel Assessments have been designed to define and assess the current guest experience and to provide cutting edge metrics analysis of every aspect of the hotel's performance. They turn opinions into facts and they will empower you with the knowledge you need to guide your associates to achieve their full potential, to be the best they can be. Your associates and your guests will experience the benefits and your hotel will be rewarded for providing true value for money. PRAISE® Hotel Assessments were developed to standardise our evaluations of hotels and serviced apartments. Up to 27 individuals areas are evaluated, with PRAISE® Hotel Assessments encompassing the overall results of over 700 individual criteria, including a detailed analysis of staff customer service performance. This analysis includes detailed information on the following staff key performance indicators:
The PRAISE® Hotel Rating System is a unique quantitative system developed and created by Hotel Evaluations for the purpose of evaluating and assessing a hotels facilities, services and staff customer service, from a paying guest's point of view. Evaluation teams actually stay at a hotel as paying guests for two nights and three days and independently evaluate the hotel's facilities, services and staff customer service by completing a PRAISE® Hotel Assessment. PRAISE® Hotel Assessments are undertaken without the knowledge of the hotel's front of house staff. PRAISE® Hotel Assessment Reports are in the form of statistical and empirical data comprising spreadsheets, tables and charts and have proven to be an invaluable tool for benchmarking performance over time. In line with our continuous improvement program our PRAISE® Hotel Rating System is reviewed annually to incorporate changes recommended by our evaluation teams and to reflect industry best practice. PRAISE® Hotel Assessments can be undertaken with 4 options: Option 1 - PRAISE® Hotel Assessment (Services, Facilites & Staff). Assessment results are usually available within 14 days of our stay. To view an Example of a PRAISE® Hotel Report (Services, Facilities & Staff) To view our current Schedule of Fees for 2012
If It's Not Measured It's Not Managed!
|
|
|
Customer Satisfaction Reports: Our Customer Satisfaction Reports are a customer focused in-depth and independent evaluation of a hotel's or serviced apartment's services, facilities and front line staff. They are in the form of a written narrative and describe in detail everything that occurs during the stay. They also incorporate the statistical results of our PRAISE® Hotel Assessment and are produced utilising our PRAISE® Hotel Rating System. Our Customer Satisfaction Reports are very detailed and usually 40 to 60 pages in length. The evaluation covers everything experienced during the stay, from making the reservation through to check out and everything in between. A hotel's operational staff are at all times unaware of our presence during an evaluation. Our Customer Satisfaction reports are usually commissioned by senior management or hotel owners who want a greater understanding of their guest's experiences and the customer service they receive within their hotel or serviced apartment. Customer Satisfaction Reports are usually available within 28 days of our stay.
Customer Service Is All About Attitude! |
|
|
PRAISE®Rating.com.au web site: Our PRAISE®Rating.com.au web site is the public face of Hotel Evaluations PRAISE® Hotel Rating System. The web site contains both free content and paid subscriber only sections and features hotels that we have PRAISE® Rated in Sydney, Melbourne, Brisbane, Adelaide, Canberra, Hobart and Launceston. We believe the travelling public deserve a great hotel experience when they stay at hotels in Australia. Our goal is to help them choose the hotel that best suits their requirements. The results of our PRAISE® Hotel Assessments reveal not just what they want to know, but what they really need to know. The web site was developed to enable the travelling public to gain access to the information that we have accumulated through our PRAISE® Hotel Assessments. Our PRAISE®Rating.com.au web site, along with its unique comprehensive PRAISE® Hotel Photo Galleries, allows our subscribers to compare PRAISE® Rated hotels. Our PRAISE® Hotel Photo Galleries contain high resolution, extra large images that reveal details of hotels that until now, have not been available on the web. We facilitate the ability to book a hotel stay by providing a direct link to the hotel's own web site. Our subscribers pay no third party booking fees when they book directly with a hotel and Hotel Evaluations does not receive any commission for the booking from the hotel or any other party. The web site provides our subscribers with all the necessary information to enable them to choose their next hotel stay with the confidence and peace of mind that comes from knowing that the hotel has been PRAISE® Rated.
Its the closest you can get to experiencing a hotel without actually being there! |
|
| Brand Assessments:
Hotel Evaluations also provides a service that tests a Hotel's own front of house systems, including brand testing and internal standard assessments. Hotels only need to provide us with information on the brand standard or system they require tested. We will then custom design a report and complete a Mystery Shop of the hotel measuring brand standard compliance.
Do you talk the talk but don't walk the walk!
|
|
© Copyright Hotel Evaluations 2003 - 2011 |
